Proud to print in the UK
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FAQs

How long for my wedding invites?

We operate a very fast turnaround service, our whole process can take less than a week!
Contact us if it's really urgent. (Excluding Laser Cut Cards)

I have paid, and approved the design, can I change the quantity of cards ordered?

If the cards have not been printed we will be able to make such changes. Contact us and we will try our best to help accommodate you. (Excluding laser cut cards)

Can I get a sample before I order?

Unfortunately we do not send out samples as our cards are solely made to order.
Creating samples take up valuable time and resources that will slow our production line down.
 
The samples we have on display have client information on them and for that reason we cannot send these out.
 
You are more than welcome to pop in to one of our stores and see the cards for yourself or discuss your requirements in more detail.
 
Please let us know If you would like a paper swatch to help you choose the card stock.
Paper swatch cost is £5 and refunded/credited back when you place your order.

Can I add more cards if I fall short?

Yes, we can print more cards for you using the same design and paper. (Excluding laser cut cards)

Can I add extra additional inserts?

Yes, just send us the additional information for the inserts and we will manually process them for you. You can order additional inserts with your cards here.

Can we track our order?

Once the parcel goes out, we will send you an email with the tracking number and website to track the parcel from.

I don't see the personalise button on the card I want to customise?

We have a vast collection of cards that are currently getting a digital makeover and will be transferred to the on-line designer as soon as they are ready. If it's not already available on the system please contact us and we can manually process your requirements.

How can I pay?

You can pay by credit/debit card and paypal through our secure payment system. If you would like other special arrangements considered, please email us ahead of time. Please be aware that Items will NOT ship until balance has been paid in full.

Can I cancel?

A cancellation fee will be assessed for orders that are cancelled after work has been commissioned but before any proofs have begun on standard wedding cards.

The cancellation fee will be 50% of your order value for all cancelled laser cut card orders.

For orders that have been started, your deposit is non-refundable but will be kept on file and may be applied to any future order.

How can I set up a trade account?

To set up a trade account or to get more information please contact us with your company details. We will require a trade reference & business stationary from you.

Where are you based?

We are a U.K. based manufacturer.

Do you deliver outside the U.K.?

Yes, we do deliver outside the U.K.

What else do you print?

Flyers, Leaflets, Business Cards, Letterheads, Compliment Slips, Annual Reports, Newsletters, Table Cards, Menus, Catalogues, Posters, Greeting Cards, Brochures, Roller Banners and much much more. Please visit our printing section.

Can I send you my own text?

You can send in your own text by using Submit Invitation Text form. There is no limit to the number of words, symbols or characters per page but the whole text should fit well on to the invitation and should be readable.

Printing colour?

Paper mills produce paper in batches, thus producing slight variations in colour/sheen. This, in specific, is true with metallic's and colours other than white/ivory sheen/shimmer may also change/appear different depending on the amount of light reflected. We will never use if it’s a completely different colour.

Ink(s) too may vary depending on equipment used to print, heat and moisture present. We will always do our best to match inks as close as possible. If matching to fabric, object and/or other item that is not ink on paper, we will match the best to the printer’s ability since they are different mediums.

Proofing procedure?

After receiving your information we generally email you back your design proofs within 24 hours. We will than provide you with a watermarked jpeg/pdf format in the actual card size. You can then suggest any changes or amendments as required.

Excessive changes to the art, changes that are beyond the scope of standard text, font or colour modifications, or proofing that goes beyond 3 rounds will be assessed a fee.

What are the different card stock and finishes?

When it comes to printing your wedding cards, one of the first things you need to decide is which card stock to choose from. Click here to read about the different card stocks.

What is Hot Foiling?

Hot foil stamping is the process of using heat and pressure to apply metallic foil or holograms.

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